Customer Satisfaction Training Course in Kenya
Our corporate training course is also available in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, Malindi, Kitale, Garissa, Kakamega, Nyeri, Meru, Machakos, Lamu, Nanyuki, Kisii, Kitui, Kericho, Ruiru, Kapenguria, Bungoma, Athi River, Busia, Homa Bay, Isiolo, Voi, Webuye, Mumias, Kilifi, Diani Beach, Watamu, Naivasha.
About This Customer Satisfaction Training Course in Kenya
Customer Satisfaction Course in Kenya
It is no secret that one of the keys to increased sales is because of satisfied customers. A successful business values customer satisfaction above all else. After all, a business is nothing without them. Having satisfied customers not only increases revenue, but it also attracts new customers through their recommendations to others.
Who Should Attend This Customer Satisfaction Course in Kenya Workshop
This Customer Satisfaction Course in Kenya workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Satisfaction.
All Staff Within An Organisation
Managers
Team Leaders
Executives
Assistants
Officers
Secretaries
Group Size For This Customer Satisfaction Training Program in Kenya
The ideal group size for this Customer Satisfaction course in Kenya is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Customer Satisfaction Skills Course in Kenya
The duration of this Customer Satisfaction Course in Kenya workshop is 1 full day. Knowles Training Institute Kenya will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Customer Satisfaction Course in Kenya Objectives
Below is the list of course objectives of our Customer Satisfaction course in Kenya
- Explain how to use Quality Management tools and techniques.
- Develop strong customer relationships.
- Improve influence and set customer expectations.
- Measure your degree of customer focus and be able to apply a variety of methods to get more familiar to the customer.
- Explain improved people skills to improve customer service.
- Develop service to internal customers as well as external customers.
- Use skills to build powerful relationships.
- Explain Strategies for harnessing the Internet and Social Media instruments to build and sustain sustainable relationships with Customers.
Customer Satisfaction Course in Kenya Value Added Materials
Each participant will receive the following materials for the Customer Satisfaction course in Kenya
Customer Satisfaction Course in Kenya Learner’s Guide
Customer Satisfaction Course in Kenya Handouts
Customer Satisfaction Course in Kenya PPT Slides Used During Course
Customer Satisfaction Course in Kenya Certification
Each course participant will receive a certification of training completion
Course Fees for Customer Satisfaction Course in Kenya
There are 4 pricing options available for this Customer Satisfaction training course in Kenya. Course participants not in Kenya may choose to sign up for our online Customer Satisfaction training course in Kenya.
- USD 679.97 For a 60-minute Lunch Talk Session.
USD 259.97 For a Half Day Course Per Participant.
USD 419.97 For a 1 Day Course Per Participant.
USD 569.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Customer Satisfaction Training Course in Kenya Schedule
Contact us for the latest Customer Satisfaction course in Kenya schedules:
Email: contact@knowlesti.ke
Message:
Download Customer Satisfaction Course in Kenya Brochure
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Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
- We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
- Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Course Enquiries
Fill up the form and we will get back to you in less than 1 working day.
Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Email: contact@knowlesti..ke
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Questions
Customer satisfaction is a measurement that defines how happy customers are with a company's products, services, and capabilities. Customer satisfaction knowledge, including surveys and ratings, can assist a company to determine how to improve best or modify its products and services.
Customer satisfaction describes how products or services furnished by a company meet or surpass a customer's expectation. Customer satisfaction is essential because it gives marketers and business owners with a metric that they can utilise to control and improve their businesses.
Customer satisfaction is a theoretical concept that measures the degree to which the products or services of a business meet consumers' expectations. Businesses can administer customer satisfaction surveys to collect feedback from customers and then utilise the feedback to try to develop customer satisfaction.
The essential things a customer needs are: reasonable price, excellent service, and a great product.
Customer satisfaction is a measurement that defines how happy customers are with a company's products, services, and capabilities. Customer satisfaction knowledge, including surveys and ratings, can assist a company to determine how to improve best or modify its products and services.
Here are four great ways to improve customer satisfaction:
Treat every customer as a VIP. Give every customer the same great treatment as one would like to receive.
Keep weighing customer satisfaction.
Understand how to survey customers' happiness correctly.
Keep a watch on what customers say on social media.
Here are some guaranteed ways to Improve Customer Satisfaction:
Treat Customers Like one Would Want to Be Treated.
Personalise.
Hold Daily Stand-up Meetings with the Team.
Furnish Multichannel Support.
Cut Wait Times.
Improve Customer Service Communities.
Give Proactive Customer Service.
Study Complaints and Compliments.
Here are the significant types of customer feedback that one can analyse and how data can be collected:
Brand Loyalty Feedback.
Sales Feedback.
Customer Preference Feedback.
Product and Brand Health Feedback.
Customer Satisfaction Feedback.
Here are some benefits:
A Loyal Customer is a treasure to keep and avoid losing to the world.
They can stop being clients in a heartbeat.
Customer satisfaction is a factor that helps to stand out of the competition.
Great customer experience can take the brand places.
Some Major Objectives of Customer Satisfaction:
Show customers their value.
Collect customer demographics.
Evaluate customer service agents.
Be relaxed and accessible to customers.
Here are essential elements for customer satisfaction:
Be aware of the small things that every customer expects.
Remember the acronym: SCC – (Smile, Contact, and Comment).
Empathise with customers.
Create solutions for client's issues and compliance.
Clarify the situation with the client.
Follow up with all customers.
Here are some Critical Success Factors to Exceptional Customer Service
Timeliness: Customers require their questions responded quickly, and their problem resolved promptly.
Attitude: Attitude is everything.
Empathy: Having empathy for their situation will usually calm down the most irate customer.
Ownership: Assuming responsibility for the situation.
Here are Five Essential Customer Service Elements
Respect - Respect the fact that customers pay our salaries and make our profits for us.
Understanding - Understand, identify, and anticipate needs.
Listening - Keep the ears and eyes open.
Responding - Always respond positively.
Serving - Essentially, this means fulfilling promises.
Excellent customer service usually means to provide timely, attentive, upbeat service to a customer. Fulfil customers' needs to show the company's excellent service and improves the company's reputation.
Examine what a relationship with a customer requires and highlight the primary goals for establishing and maintaining positive customer relations.
Trust. Customers must trust.
Loyalty.
Understand Customer Problems.
Revisit Relationships.
The five needs of customers are Service, Action, Appreciation, Price, and Quality.
Price: customers are constantly on the outlook for the lowest price that matches their needs.
Quality: customers need excellent and durable products.
How to build strong relationships with clients
Focus on Solid Communication. Timely, efficient communication should be a priority.
Maintain a Positive Attitude.
Acknowledge the Client as an Individual.
Share Knowledge.
Be Open about Opinions.
Outdo Expectations.
One of the most crucial aspects of active customer service is "customer communication". Poor customer service communication always creates a negative impact on the business no matter how established it is.
Before starting an interview for a customer service job, know what excellent customer service means in a personal way. Good customer service usually means providing timely, attentive, upbeat service to a customer, and making sure to address their needs in a manner that reflects positively on the company or business.
