Interpersonal Communication Skills Course in Kenya

Interpersonal skills are essential influences individuals use to interact & communicate with one another in an organisational setting. There are 7 key areas of interpersonal communication:

• Verbal communication
• Non-verbal communication
• Listening skills
• Negotiation
• Problem-solving
• Decision-making
• Assertiveness

Interpersonal communication is also known as face to face communication. Interpersonal communication comprises of two behavioural; verbal and non-verbal. Interpersonal skills are the abilities we use every day while we communicate and interact with other people, both separately and in associations.

Interpersonal communication skills are a necessary part of every communication in our daily life. These are the skills that empower us to exchange information, opinions, and purpose through different means including; the tone of voice, facial expressions, gestures, and body language.

Interpersonal communication skills play a core role in our successful life including professional and relational. To improve the skill of interpersonal communication, individuals require; emotional intelligence, smartness, quick understanding, social mindfulness and, confidence to open up.

People who lack these skills were usually bad in understanding, questioning, active listening and, expressing well.

In this course, you will learn about how to polish these skills and how to utilize the elements of interpersonal communication such as receiving, analyzing and, delivering. It also helps you to strengthen the abilities you need to communicate effectively in the functional workplace. You will discover more about communication styles and learn easy-to-use means and procedures to help you develop positive connections and achieve your expert goals.

This Interpersonal Communication Skills Training Course in Kenya workshop is ideal for anyone who would like to gain a strong grasp and improve their Interpersonal Communication Skills.

The ideal group size for this Interpersonal Communication Skills course in Kenya is:

The duration of this Interpersonal Communication Skills Training Course in Kenya workshop is 2 full days. Knowles Training Institute Kenya will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

Below is the list of course benefits of our Interpersonal Communication Skills course in Kenya

1. Enables you to make discoveries about others.
2. Allow you to learn about yourself.
3. Learn about others feelings and opinions.
4. Understand the situations and solve problems.
5. Develop new skills in communication.
6. Feel more confident about your interpersonal skills.

Below is the list of course objectives of our Interpersonal Communication Skills course in Kenya

• Explain the difference between hearing and listening
• Identify some ways to increase the verbal skills of asking questions and communicating with power.
• Know what is ‘non-verbal communication’ and how it can improve interpersonal relationships.
• Recognise the skills required in starting a conversation.
• Identify ways of creating a powerful first introduction, remembering names, and managing situations when you have forgotten someone’s name.
• Explain how seeing the other side can improve skills in influencing other people.
• Explain how the use of facts and emotions can help bring people to your side.
• Distinguish ways of sharing one’s opinions constructively.
• Discover some ways in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Discover some ways in making an impact through powerful first impressions.

Below is the list of course content of our Interpersonal Communication Skills training course in Kenya

Interpersonal Skills Training Course in Kenya: Part 1: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Interpersonal Skills Training Course in Kenya: Part 2: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Interpersonal Skills Training Course in Kenya: Part 3: Non-Verbal Communication Skills

Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It

Interpersonal Skills Training Course in Kenya: Part 4: Making Small Talk and Moving Beyond

The Four Levels of Conversation

Interpersonal Skills Training Course in Kenya: Part 5: Moving the Conversation Along

Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness

Interpersonal Skills Training Course in Kenya: Part 6: Remembering Names

Creating a Powerful Introduction
Using Mnemonics
Uh-Oh I’ve Forgotten Your Name

Interpersonal Skills Training Course in Kenya: Part 7: Influencing Skills

Seeing the Other Side
Building a Bridge
Giving In Without Giving Up

Interpersonal Skills Training Course: Part 8: Bringing People to Your Side

A Dash of Emotion
Plenty of Facts
Bringing It All Together

Interpersonal Skills Training Course in Kenya: Part 9: Sharing Your Opinion

Using I-Messages
Disagreeing Constructively
Building Consensus

Interpersonal Skills Training Course in Kenya: Part 10: Negotiation Basics
Preparation
Opening
Bargaining
Closing

Interpersonal Skills Training Course in Kenya: Part 11: Making An Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Interpersonal Skills Training Course in Kenya: Part 12: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Each participant will receive the following materials for the Interpersonal Communication Skills course in Kenya

Interpersonal Communication Course in Kenya Skills Learner’s Guide

Interpersonal Communication Skills Course in Kenya Handouts

Interpersonal Communication Skills Course in Kenya PPT Slides Used During Course

Each course participant will receive a certification of training completion

There are 4 pricing options available for this Interpersonal Communication Skills training course in Kenya. Course participants not in Kenya may choose to sign up for our online Interpersonal Communication Skills training course in Kenya.

Contact us for the latest Interpersonal Communication Skills course in Kenya schedules:

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