Telephone Etiquette Lunch Talk in Kenya

Welcome to an insightful lunch talk event in Kenya, where we delve into the nuances of telephone etiquette, a crucial aspect of professional communication. Are you ready to master the art of handling phone conversations with poise, professionalism, and courtesy? Our event offers a unique opportunity to explore the dos and don’ts of telephone etiquette in the dynamic business landscape of Kenya. From effective greetings and active listening to managing challenging situations and leaving a positive impression, our expert speakers will share invaluable insights to help you communicate confidently and effectively over the phone.

Prepare to embark on a journey of learning and refinement as we gather for an engaging afternoon of discussion, role-playing, and practical tips. Whether you’re a customer service representative, sales professional, or business executive, this event is designed to equip you with the skills and strategies needed to navigate phone conversations with ease and professionalism. Don’t miss this opportunity to elevate your telephone etiquette and enhance your professional image. Join us for a lunch talk that will empower you to excel in telephone communication and leave a lasting impression on every caller!

Talk Objectives:

  1. Master Professional Greetings:
    Learn the art of delivering warm and professional greetings to create a positive first impression when answering the phone.
  2. Practice Active Listening:
    Develop active listening skills to fully understand callers’ needs, concerns, and inquiries, ensuring effective communication and problem-solving.
  3. Handle Calls with Confidence:
    Gain confidence in handling phone calls, including transferring calls, placing callers on hold, and managing multiple inquiries simultaneously.
  4. Manage Challenging Situations:
    Acquire strategies for managing difficult callers, resolving conflicts, and de-escalating tense situations with professionalism and diplomacy.
  5. Effectively Communicate Information:
    Learn techniques for conveying information clearly, concisely, and accurately over the phone, avoiding misunderstandings and confusion.
  6. Provide Excellent Customer Service:
    Understand the principles of excellent customer service and apply them to phone interactions, exceeding callers’ expectations and fostering positive relationships.
  7. Project Professionalism and Courtesy:
    Cultivate a professional and courteous phone manner, demonstrating respect, empathy, and attentiveness towards callers at all times.
  8. Manage Time and Priorities:
    Develop time management skills to handle calls efficiently, prioritizing urgent inquiries and ensuring timely responses to messages and voicemails.
  9. Follow Company Policies and Procedures:
    Understand and adhere to company policies and procedures regarding phone etiquette, confidentiality, and call handling protocols.
  10. Leave a Positive Lasting Impression:
    Learn how to conclude phone conversations on a positive note, expressing gratitude, offering assistance, and confirming next steps to leave callers with a favourable impression of the interaction.

Don’t miss out on the opportunity to elevate your telephone etiquette skills and make a lasting impression on every caller. Reserve your spot now for our Telephone Etiquette Lunch Talk in Kenya, where you’ll gain invaluable insights, practical strategies, and hands-on practice to communicate effectively and professionally over the phone. Join us for an engaging event that will empower you to excel in telephone communication and enhance your professional image.

Spaces are limited, so secure your place today and take the first step towards mastering the art of phone conversations. Whether you’re a customer service representative, sales professional, or business executive, this event offers the tools and knowledge needed to handle calls with confidence and professionalism. Sign up now and invest in your professional development!

More Information:

Duration: 60 minutes

Fees: $1899.97  USD 661.00

For more information please contact us at:

If you would like to register for this talk, fill out the registration form below.


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